Take a look at what we have delivered to our customers to be in touch with our method involving an up-close, in-depth, regarding the quality of our services.
CBiO Implementation for Mobile BusinessFor Entel Chile and Peru
Brief Description
Digital Transformation for the Prepaid and Postpaid Mobile business for Entel Chile and Peru.
The implementation of the CBiO 18 was a key technological enabler for the Digital Transformation effort.
It involved migrating from previous versions of BSCS and other Prepaid Charging systems to CBiO.
Relevant Technical Information
Implementation of CBiO version 18 plus Siebel (CRM) with focus on Customer Care, Product Catalog, Order Management, Rating, Billing and Accounting functionality.
Scope
Solution Design, including CBiO core functionality and Systems Integration.
Baseline and Business Configuration of the CBiO/BSCS component.
Design of the Product Catalog integration between EOC and BSCS systems.
Design of the Integration between Order Manager and BSCS Customer Care data.
Data Migration from legacy systems into CBiO and Siebel performed in waves, without disruption to Entel’s business.
Testing and Production support provided for both markets.
Project Numbers
Project Duration is five years and still running.
Staff involved was as much as 300 consultants and system integrators.
Customer’s benefits
Entel acquired a single platform for managing their Mobile Business for both markets in a flexible and agile manner.
Other relevant information
One of the first fully convergent solutions implemented; Prepaid + Postpaid and Charging + Billing.
CBiO implementation for Fixed Line BusinessFor Entel Chile
Brief Description
Digital Transformation for the Residential Services business for Entel Chile, including Wireline Telephony, Internet and TV.
The implementation of the CBiO 18 was a key technological enabler for the Digital Transformation effort.
It involved migrating from more than one Billing Systems to CBiO.
Relevant Technical Information
Implementation of CBiO version 18 plus Siebel (CRM) with focus on Customer Care, Product Catalog, Order Management, Rating, Billing and Accounting functionality.
Scope
Solution Design, including CBiO core functionality and Systems Integration.
Baseline and Business Configuration of the CBiO/BSCS component.
Design of the Product Catalog integration between EOC and BSCS systems.
Design of the Integration between Order Manager and BSCS Customer Care data.
Data Migration from legacy systems into CBiO and Siebel performed in waves, without disruption to Entel’s business.
Testing and Production support provided for both markets.
Project Numbers
Project Duration is one and a half years and still running.
Staff involved was as much as 100 consultants and system integrators.
Customer’s benefits
Entel is adding their Residential Services Business to their new convergent solution.
Other relevant information
Added Residential Services to the first fully convergent solutions: Residential + Mobile; Prepaid + Postpaid, and Charging + Billing.
Production Support, L2 and L3 for Fixed Line Businessfor TSTT in Trinidad & Tobago
Brief Description
Digital Transformation for the Fixed Line business for TSTT, including Wireline Telephony, Internet and TV for both Enterprise an Residential Customers.
The implementation of the BSCS ixR4 was a key technological enabler for the Digital Transformation effort.
It involved migrating from more than one Billing Systems to BSCS.
Relevant Technical Information
Implementation of BSCS version iXr4 plus Charging System with focus on Rating, Billing, Accounts Receivables and Accounting functionality.
Scope
Analyze production related issues.
Create patches of configuration.
Create scripts for database updates.
Support in defect identification.
Support in customer meetings.
Project Numbers
Project Duration is three and a half months and still running.
Staff involved was as much as 10 Production Support consultants.
Customer’s benefits
TSTT is operating its Fixed Line business with near real time Charging + Billing convergency.
Other relevant information
All work performed effectively from remote locations.